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Massachusetts Alliance for Communication and Resolution following Medical Injury (MACRMI)

Roadmap to disclosure

MACRMI is a Massachusetts alliance of patient advocacy groups, teaching hospitals and their insurers, statewide provider organizations, and other Massachusetts organizations committed to transparent communication, sincere apologies and fair compensation in cases of avoidable medical harm. This approach is called Communication, Apology, and Resolution (CARe) and MACRMI believes it is the right thing to do. It supports learning and improvement and leads to greater patient safety. By sharing what is learned from medical errors and near misses, patient safety is enhanced along with improving our health care system.

"Our work at the Coalition has highlighted the value of the CARe model in preserving healing relationships between patients and their clinicians after an adverse event. We have also seen the potential for deep learning from adverse events as a consequence of the change in the organizational culture related to those events. This can significantly accelerate the pace of improvements in patient safety."
Massachusetts Coalition for the Prevention of Medical Errors

More information is available at MACRMI.


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