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Patient Safety in Office Practices
Mount Auburn Practice Improvement Project (MA-PIP)
Learning Sessions
Scroll down the page or click on the list items below to navigate this page
Community Learning Sessions
May 8, 2015
Agenda and Faculty Bios
Presentations
- Introducing the Mount Auburn Practice Improvement Program: Why Now? Patient Safety in Office Practices/Ambulatory Care
Dr. Yvonne Cheung, MD, MPH, CPPS, Chair, Department of Quality and Patient Safety, MAH
Paula Griswold, MS, Massachusetts Coalition for the Prevention of Medical Errors
- The Role of the Physician Leader in Practice Improvement
Dr. Damian Folch, MD Solo Practitioner, Family Practice, Physician leader in AHRQ-funded PROMISES patient safety improvement project
- The Role of the Practice Manager in Practice Improvement
Judy Ling, Coaching Consultant, MA-PIP
- Implementing the Mount Auburn Practice Improvement Program
Paula Griswold, MS, Massachusetts Coalition for the Prevention of Medical Errors
Handouts
September 25, 2015
Presentations
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MA-PIP: Purpose, Key Concepts, Seeing and Solving Problems
Yvonne Cheung, MD, MPH, CPPS,
Chair, Department of Quality and Patient Safety, MAH
Paula Griswold, MS,
Executive Director, Massachusetts Coalition for the Prevention of Medical Errors
- Primary Care Center presentation
- Mount Auburn Medical Associates presentation
- Using the Model for Improvement to Improve Reliability of Care Processes
Training Handouts
December 4, 2015
Presentations
Handouts
March 4, 2016
Presentations
- Understanding and Preventing Diagnostic Errors in Medicine
Gordon Schiff, MD, Associate Director, Center for Patient Safety Research and Practice; Division of General Internal Medicine Brigham and Women’s Hospital ; Safety Director – Harvard Center for Primary Care Academic Innovations Collaborative; Associate Professor of Medicine Harvard Medical School
- Preview of May 4th Presentation: Specific Strategies to Prevent Diagnostic Errors
Karen Boudreau, MD, Former Senior Vice President, Medical Director for the Continuum Portfolio, Institute for Healthcare Improvement; Medical Director, Valley Medical Group; Board certified, Family Medicine
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Marino Center Improvement Team — Selecting an Aim
Elaine Kerrigan, Practice Manager
- Cambridge Medical Associates Improvement Team — Increasing Diabetic Eye Exams
Lindsey Moscato, Practice Manager
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Mount Auburn Medical Associates Improvement Team — Spreading Improvement
Sandra DeFrancisco, Practice Manager
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First Steps towards Spreading and Sustaining
Sonya Sullivan, Director of Practice Operations, MAPS
Handouts
May 4, 2016: Physician Workshop
Presentations
- Mount Auburn Practice Improvement Program (MA-PIP) Update
Dr. Yvonne Cheung, MD, MPH, CPPS, Chair, Department of Quality and Patient Safety, MAH
Paula Griswold, MS, Massachusetts Coalition for the Prevention of Medical Errors
- Reducing Errors in the Diagnostic Process: Strategies to Address Common Pitfalls
Heuristics, Biases, Improvement Science and Improving Diagnostic Decision-Making
Karen Boudreau, MD, Former Senior Vice President, Medical Director for the Continuum Portfolio, Institute for Healthcare Improvement; Medical Director, Valley Medical Group; Board certified, Family Medicine
Handouts
Other Resources
October 21, 2016
Presentions
- Cambridge Medical Associates
Lindsey Moscato, Practice Manager
- Marino Center for Integrated Health
Elaine Kerrigan, Practice Manager
- Waverley Primary Care
Sonya Sullivan, Director of Practice Operations, MAPS
- “An Accident Waiting to Happen Recognizing” and Reducing Risk in Office Practice Care
Dr. Yvonne Cheung, MD, MPH, CPPS, Chair, Department of Quality and Patient Safety, MAH
Paula Griswold, MS, Massachusetts Coalition for the Prevention of Medical Errors
Judy Ling, Coaching Consultant, MA-PIP
December 2, 2016
Presentations
- Overview of Project and Session
Dr. Yvonne Cheung, MD, MPH, CPPS, Chair, Department of Quality and Patient Safety, MAH
Paula Griswold, MS, Massachusetts Coalition for the Prevention of Medical Errors
- Cambridge Medical Associates
Lindsey Moscato, Practice Manager and Dr. Alexandra Chabrerie
- Primary Care Center
Laura Mahoney, Practice Manager
- Marino Center for Integrated Health
Elaine Kerrigan, Practice Manager
- Mount Auburn Medical Associates
Sandra DeFrancisco, Practice Manager and Dr. Andrew Cutler
- Waverley Primary Care
Sonya Sullivan, Director of Practice Operations, MAPS
- Sustaining the Improvement
Jennifer Lenoci-Edwards, RN, MPH, CPPS
Director, Patient Safety, Institute for Healthcare Improvement
(Learning Sessions Menu⇧)
Practice Manager Workshops
Learning Sessions Menu⇧
June 11, 2015 – Model for Improvement – Aim Statements
- Presentation
Paula Griswold, MS, Massachusetts Coalition for the Prevention of Medical Errors
Handouts
July 9, 2015 – Model for Improvement – Small Tests of Change
- Presentation
Paula Griswold, MS, Massachusetts Coalition for the Prevention of Medical Errors
Handouts
October 30, 2015 – Model for Improvement – Small Tests of Change
- Presentation
Sue Butts-Dion PCMH Quality Improvement Advisor, PROMISES faculty
Handouts
January 29, 2016 – Exploring the Model for Improvement
May 20, 2016 – Practice Presentations, Getting Started and Clarifying/Refining
- Agenda
- Presentation
Judy Ling, Coaching Consultant, MA-PIP
Marguerite Herrie, Director of Practice Operations, Mount Auburn Professional Services
Sonya Sullivan, Director of Physician Practice Development, Mount Auburn Professional Services
June 10, 2016 – Working through a Problem Using the Model for Improvement and Sustaining the Work
- Agenda
- Presentation
Judy Ling, Coaching Consultant, MA-PIP
Lora Gross-Kostka, Ambulatory Risk Manager/Patient Safety Advisor, Mount Auburn Hospital
Susan McDonnell, Director of Physician Practice Development, Mount Auburn Professional Services
Handouts
(Learning Sessions Menu⇧)
Resource for Coaches
Materials for coaches to modify for their own use
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